Privacy Policy

At Opaline Shift, we understand that your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We're committed to being transparent about our data practices and giving you control over your information.

Last updated: November 27, 2025

Information We Collect

Information You Provide Directly

When you interact with our website or contact us, you may voluntarily provide certain personal information, including your name, email address, phone number, company name, and any details you include in messages sent through our contact forms. We collect this information when you fill out inquiry forms, subscribe to our communications, or reach out to us directly.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type and version, device information, operating system, referring website addresses, pages you view on our site, the dates and times of your visits, and how you interact with our content. This data helps us understand how people use our website and identify areas for improvement.

Analytics and Performance Data

We use analytics services to better understand visitor behavior and improve our website's performance. These services collect aggregated, anonymized data about website traffic, user engagement patterns, popular content, and technical performance metrics. This information helps us optimize the user experience and ensure our website functions properly across different devices and browsers.

How We Use Your Information

We use the personal information we collect for specific, legitimate purposes that align with running our business and serving our clients. Here's how we use your data:

• Communication: We use your contact information to respond to your inquiries, provide information you've requested, and communicate about our services. We won't send you marketing emails unless you've explicitly opted in to receive them.
• Service Delivery: If you become a client, we use your information to deliver our marketing services, manage our business relationship, process payments, and provide customer support.
• Website Improvement: Analytics data helps us understand which content is most valuable to visitors, identify technical issues, and make informed decisions about website enhancements.
• Legal Compliance: We process certain data to comply with legal obligations, protect our rights, and respond to lawful requests from authorities.
• Security: We use technical data to detect and prevent fraudulent activity, protect against security threats, and maintain the integrity of our systems.

Legal Basis for Processing

Under data protection law, we process your personal information based on the following legal grounds:

• Consent: When you voluntarily provide information through forms or opt in to communications, you give us permission to process that data for the stated purposes.
• Contractual Necessity: If you engage our services, we need certain information to fulfill our contractual obligations to you.
• Legitimate Interests: We have legitimate business interests in understanding how our website is used, improving our services, and protecting our organization from fraud and security threats. We balance these interests against your privacy rights.
• Legal Obligations: Some data processing is necessary to comply with laws and regulations that apply to our business.

How We Share Your Information

We do not sell your personal information to third parties. We only share your data in specific circumstances:

• Service Providers: We work with trusted third-party companies that help us operate our business, such as website hosting providers, email services, and analytics platforms. These providers only access the information necessary to perform their specific functions and are contractually obligated to protect your data.
• Legal Requirements: We may disclose information when required by law, such as in response to court orders or lawful requests from government authorities, or when necessary to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections outlined in this policy.

How We Protect Your Data

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption of data in transit using secure HTTPS connections
• Regular security assessments and updates to our systems
• Access controls that limit who can view or modify personal data
• Secure backup procedures to prevent data loss
• Employee training on data protection and privacy best practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any potential security incidents.

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods depend on the type of data and how it was collected:

• Contact form submissions and inquiry data are kept for up to two years unless you request deletion sooner
• Client relationship data is retained for the duration of our business relationship and for up to seven years afterward to comply with financial and legal obligations
• Analytics data is typically aggregated and anonymized, making it impossible to identify individuals
• Marketing communications data is kept until you unsubscribe or request deletion

Third-Party Websites

Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our own website and services.

Children's Privacy

Our services are intended for business professionals and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

We are based in Portugal, and your information may be processed in the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your information in accordance with EU data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make significant changes, we'll update the date at the top of this page and, where appropriate, provide additional notice such as an announcement on our website or an email notification.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Questions or Concerns?

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how we handle your information, please don't hesitate to reach out. You can contact us through our contact page or using the contact details provided at the top of this policy.

We take all privacy inquiries seriously and will respond as promptly as possible. If you're not satisfied with our response, you also have the right to lodge a complaint with your local data protection authority.